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SIL Software Catalog

SIL has developed more than 60 pieces of software to support the work of its fieldworkers; most available to the public for free download. This on-line catalog contains product descriptions, download or purchasing instructions, and technical support information, including the latest SIL software Service Bulletins.

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LinguaLinks Library
Technical Support

Current version: 5.0, released November 2002

Service Bulletins

Version 5.0

Version 4.0

Related Bulletin(s)

[Return to LinguaLinks Library description]

Service Bulletin LL40-20030714-4

Windows 95 only

Acrobat Reader 4.0 'having a problem opening external documents' error message

LinguaLinksĀ 4.0 Library

Problem: When running Acrobat Reader 4.0 to access .pdf files, you see an error message "having a problem opening 'external' documents."


  1. Uninstall all previous versions of Acrobat Reader.
    Tip: Use Control Panel...Add or remove Programs.
  2. Manually delete any Acrobat Reader 3.0 files or directories left over after the uninstall.
  3. Reinstall Acrobat Reader 4.0 or a later version.

Suggestion: Install a newer version of the Reader program. See Service bulletin New Acrobat Reader versions available.

Back to Service Bulletin index

Technical support information and contacts

Technical support is available for licensed users. Please include your Registration Number or License Number with any requests. These may be found on



International Academic Bookstore
7500 W. Camp Wisdom Road
Dallas, TX 75236 USA


+ 1 972 708 7468


+ 1 972 708 7363