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SIL has developed more than 60 pieces of software to support the work of its fieldworkers; most available to the public for free download. This on-line catalog contains product descriptions, download or purchasing instructions, and technical support information, including the latest SIL software Service Bulletins.


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Speech Tools
Technical Support

Current version: 2.2 (obsolete), released 2006

Speech Analyzer ·  Phonology Assistant  ·  IPA Help

Service Bulletins

Version 2.1

Version 2.0

Related Bulletin(s)

[Return to Speech Tools description]


Service Bulletin SLS10-20040820

SIL Language Software Disk 5 installation error

Updated Windows Installer

Problem: The software installer, setup.exe, on SIL Language Software Disk 5 Update 2 fails and displays the message:

Could not sucessfully install Windows Installer 2.0

Explanation: The Setup program running from the CD-ROM does not detect if Windows Installer 2.0 (MSI 2.0) has been updated. This happens, for example, when Windows XP Service Pack 2 is installed.

Solution

  1. Click to download the program PatchDisk5.exe.
  2. Save it to a convenient location on your hard drive.
    Note: You will need to run this patch each time you want to use Disk 5.
  3. Make sure the CD-ROM is in the drive (If the the error message is displayed, click OK.)
  4. Run PatchDisk5.exe.

Result: Does exactly the same thing as the regular setup program. The patch program is a substitute for the setup.exe program on the CD, but runs on machines with an updated Windows Installer.

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Technical support information and contacts

Because the use of this software is granted at no cost , the user is not entitled to free technical support from SIL International. Go to individual software product pages for online information or Service Bulletins.

If you purchased a license for this product in the past, read the documentation accompanying the software for availability of technical support.