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SIL has developed more than 60 pieces of software to support the work of its fieldworkers; most available to the public for free download. This on-line catalog contains product descriptions, download or purchasing instructions, and technical support information, including the latest SIL software Service Bulletins.

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Shoebox (The Linguist’s Shoebox)
Technical Support

Current version: 5, released September 2000

Service Bulletins

Version 5

Related Bulletin(s)

[Return to Shoebox (The Linguist’s Shoebox) description]

Service Bulletin LSB50-20030805

Installation error

Run-time error ‘75' message during installation

Problem: During the Shoebox installation from the SIL Language Software 1.0 CD-ROM, you may encounter “Path/File access error” or “Run-time error '75'.”

Explanation: Some anti-virus or firewall software may interfere with the installer when it tries to find \doc\Shoebox.pdf in the system temporary folder. If it does not find the file, it tries to create the folder. However, if the folder is already there, it causes this error.


  1. Disable your anti-virus software and firewall before installation.
  2. Try the installation again. If the same error occurs, delete the “doc” folder from the system temporary folder:

Windows 98


Windows NT/2000/XP

C:\Documents and Settings\***\Local Settings\Temp
Note: *** is the logon you currently use, or “ All Users ” for a computer not on a network.

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Technical support information and contacts

Because the use of this software is granted at no cost , the user is not entitled to free technical support from SIL International. Go to individual software product pages for online information or Service Bulletins.

If you purchased a license for this product in the past, read the documentation accompanying the software for availability of technical support.